I love Jamba Juice, and usually hit it up twice a week. As much as I live by their peanut butter and granola smoothies in the morning, I’ve been having major issues with the 13th street location.
The breakfast smoothies are the most expensive per ounce, so when I order a 16oz Chunky Strawberry, I expect to get a full 16oz. The 13th street location would argue, and DID ARGUE that point with me to a fault. I was consistently getting no more than 13 to 14 ounces. I’ve mentioned it to the employees a few times and the only response I got was that it was difficult to manage the breakfast smoothies because of the fresh bananas on top and the granola. They were also quick to point out that it wasn’t store policy to have smoothies filled to the brim, fairly ridiculous if you ask me.
I finally hit a boiling point when I was given half a cup, and they refused to remake it for me. So instead of breaking my opinion off to the manager, I got into the office and ripped off a letter to corporate. I wasn’t expecting much, but the result blew my mind…
Within a few hours of that email I got a response from a customer service agent, apologizing for the issues, and offering me gift cards for a few free smoothies. Not too bad.
By the end of the work day, I got an email from the District Manager of Manhattan asking that I speak with him so he could better educate his Store Manager on proper smoothie production. Pretty good.
By the time I got home that night, I had received an email from the Store Manager asking if I could call him tomorrow to discuss how to resolve the issue. Damn amazing.
In the span of a day, I had turned into a smoothie expert, and was now giving advice to District and Store Managers of Jamba Juice.
In the end, I had a good chat with the Store Manager, who took my advice pretty well. The result? I’ve had 8 or 9 smoothies since then, and have been getting smoothies that are so packed, that they overflow the 16oz cups they’re in.
Affecting Real Change – Legend in the Making…
3 Responses to “Affecting Real Change”
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May 13th, 2008 at 1:36 pm
mike – this is an amazing story – well done. Al
May 13th, 2008 at 7:27 pm
I do what I can, hopefully others have benefited from my efforts.
August 20th, 2008 at 6:40 am
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