Chronicle of a Legend

If you remember my earlier post about my trials and tribulations at Jamba Juice, “Affecting Real Change,” you’ll love this recent update.

I thought after my last talk with the District Manager, and then Store Manager at the 13th & 6th Ave location, that things would change. They did for awhile, but then settled back into their old ways. This smoothie was the final straw —>

Clearly not a full 16 ounces, I wrote JJ another raving fan letter.

Like last time, the Customer Service rep copied the Jamba Juice style guide into an email for me:

Hello Michael,

Thank you for taking the time to share your recent experience with us.  We greatly appreciate the chance to make things right for you and for other customers as well.

On behalf of all of us here at Jamba Juice, I would like to offer you our sincerest apologies for the inconsistent smoothies we have been serving you lately. I know that you contacted us back in April on this same issue and I feel awful that it is continuing. A 12 oz chunky straw should have 9 oz smoothie and 3 oz banana. A 16 oz should have 13 oz smoothie and 3 oz banana. As far as the smoothies go, the smoothie should be about an inch from the top and mounded in the middle to just touch the lid. In order to be successful, we must be consistent.

I will forward your feedback the general manager, district manager  and the regional director for the 6th Ave and 13th St. stores for review and follow up with the teams.  We have to be consistent to be successful and we thank you for your help.

We will address these inconsistencies right away. Please don’t hesitate to contact me directly with any additional comments or concerns.

Have a great day!

Sincerely,

Alexandra Rodriguez

This was promplty followed up by the District Manager:

Hello Mr.Bohn,

My name is Larry Marcus; I am the district manager for the Jamba Juice store on 13th and 6th ave. First let me apologize for the troubles you have had with our product, I truly am sorry you have gone through this especially more than one time. I certainly do not want to make excuses because the bottom line is you need to get what you pay for.

I have spoken to the manager in that store and asked him to please make sure we are watching our team members to make these products correctly. I am going to send you a couple of 16oz free smoothie cards in the mail, please contact me directly if this happens again so I can get on it immediately. You now have my direct email address so contact me at any time.

I truly want to thank you for letting us know so we can fix our issues, I always tell my managers how many customers have had the same problems but do not say anything and just do not come back. So again please any future issues let me know and I will get with the teams to fix the problem.

Marcus Larry

Basically, the same response I got last time. While I love JJ, I’m only willing to give the 13th street store a few more chances once my free smoothie cards arrive. If things start to falter again, I’ll might take the advice of Webcoder, and hit up the Brand Marketing manager on Linked in and send her a quick note.

As always, affecting real change,

-Digitalbohn

written by digitalbohn

I’m not an overly patient person, but I can wait 10 swconds for an elevator to arrive. The same cannot be said for 98% of the people in my office building.

I’ve come to call them “Double Tappers.” They’re the people who double tap elevator call buttons, floor buttons and the infamous Doors Close Button to no avail.

If that wasn’t bad enough, they tap buttons that other people have already hit, as if those lights under the buttons have no purpose at all. Take 10 seconds, and check your blackberry instead. It’ll keep me from grinding my teeth, which my dentist would appreciate.

written by digitalbohn

Testing out a mobile wordpress admin for the iPhone. It works almost flawlessly for all simple features like writing posts, managing comments and such.

Its also fairly quick, which is nice because this 1gen iPhone is slow as hell on edge.

Update: really handy to edit tags/categories as well.

written by digitalbohn

I had a dissapointing conversation with my treadmill this morning:

“Hey, it’s been awhile, how are things?”

“…”

“Look, things have been crazy. Our schedules always seem to conflict. Maybe it just wasn’t meant to be”

“…”

“Ok, I take that back. We should definitely meet up though. Maybe tomorrow?”

“…”

“I know I always say that, but I mean it this time. I swear”

“…”

written by digitalbohn

I found myself without my iPhone headphones this morning, in a rush to get to work. I would have simply used one of the two dozen pairs I’ve accumulated over the years, if Apple wasn’t such a proprietary whore.

So, I was forced to take the commute to and from work with no music. While it was painful to be without music for 2 hours of public transportation, I learned a few interesting things:

• If you listen closely, you can actually hear birds other than pigeons in Manhattan, somewhere
• There are almost always police, fire, or ambulance sirens going off somewhere
• People will talk about anything on their cell phones, including bizarre medical issues

written by digitalbohn

For those of you not in the know, Newegg is one of the better places to order tech gear online. Not only are their prices extremely competitive, but their shipping times are flat out rediculous.

Last Wednesday for my fathers birthday, I bought him a 4GB Memory Stick for his camera, selecting standard 3-5 day shipping. I ordered it at 3:33pm, and somehow, that flash card got to his door by noon the next day. It’s physically impossible to process an order, pack it, ship it, AND deliver it to someone’s door in less than 24 hours.

The only option? Time travel. Newegg must have harnessed a nearby wormhole, and thrown that baby 2 days into the past. It’s the only logical scenario.

Needless to say, giving consumers the option for next day, or priority shipping now seems moot, since they’ve invented a way to deliver gear to people before they even know they need it…

written by digitalbohn

A big Roadtrip 2k8 post will be coming shortly, but I thought I would pop out a little shorty for everyone.

This morning, at 9am, I found myself sitting in a dentists chair, with two women leaning over me speaking Russian, all while pumping out “PYT.” Any dentist who performs surgery to Michael Jackson is someone who can give me a root canal anytime.

written by digitalbohn

Roadtrip Update:

Jim and I have been on the road now for 3 days, from Colorado to Oklahoma City to Kansas City to on our way to Chicago tonight. Here are some resources for keeping tabs on 2 legends in the making:

Twitter:
Mike – www.twitter.com/digitalbohn
Jim – www.twitter.com/bowlerjim

Flickr:
Mike – www.flickr.com/digitalbohn
Jim – www.flickr.com/jimmyc

Sites:
Mike – www.digitalbohn.com
Jim – www.jitba.com

Thanks to everyone who’s been following us so far, be sure to keep updated, as I’m sure things will get crazier as the days drag along.

Here’s a quick update of things to come:

- Chi-town tonight

- Ceder Point Amusement Park

- Rock & Roll Hall of Fame

- Ithaca “Is Gorges” NY

written by digitalbohn

I’m not usually one for stylish shoes, but Jeff Gordon doesn’t always drive a racecar.

written by digitalbohn

Found this while crawling Digg, pretty amazing hang drum solo.

written by digitalbohn